Orders & Returns

We hope you are pleased with your order, however if you would like to return any items, we will be happy to refund a product within 28 days of receipt, provided it is in a fully resaleable condition and non-perishable.

Items must be in original condition, in original packaging, with no damages to the product or the product packaging. Do not stick anything, including delivery labels, on shoe boxes/product packaging as this will void your return. Clothing and footwear must be unwashed and unworn. All items that are being returned must be clean and in the same condition, they were when they left our store. If an item arrives dirty then we are unable to process your return request. The product will then be returned to you at your own cost. This clause is in accordance with the Health and Safety at Work Act 1974.

If returning safety items such as riding hats, you must ensure the item is returned with sufficient packaging to prevent any potential damage in transit. The item should be placed in the original product packaging, and returned in a sturdy box, such as the original delivery box, and filled with packing material. Items such as riding hats may sustain damage that is not immediately visible but can compromise safety, therefore we reserve the right to refuse to accept such items where we have concern over the condition the item is received back to us in, including due to returning with a lack of suitable packaging material. We cannot accept returns on any opened food products, medicines, any form of undergarments, and any custom-made products are also non-refundable.

You can start your return here https://send.royalmail.com/

Once received to store, we will check your item and if everything is OK, issue a refund to your original method of payment. We are unable to refund return delivery costs, however if you are returning the whole order the standard rate delivery charge for your original order will be refunded.

Please note we do not refund return postage costs, however, if you are returning the whole order, the standard rate delivery charge for your original order will be refunded.